Support

Need help with Attendance Tracker? We're here to help.

Frequently Asked Questions

How do I install the add-on?

Open Google Meet, click the puzzle piece icon (Activities), go to Add-ons, and search for "Attendance Tracker". Click Install to add it to your Meet.

Why don't I see all participants?

If you see a message "Some participants may not appear", your Workspace admin needs to configure domain-wide delegation for the service account. Click "Ask your admin to complete setup" in the add-on for instructions.

Why does a participant show as "Left" when they're still in the meeting?

The Google Meet API has a 2-5 minute delay in registering new sessions. If someone leaves and rejoins, it may take a few minutes for their status to update. The add-on uses multiple strategies to minimize this delay.

Can I use this with a personal Gmail account?

The Google Meet REST API requires a Google Workspace account. Personal Gmail accounts (@gmail.com) are not supported by Google's API.

Where are my exported sheets?

Exports are saved in a "Meet Attendance Tracker" folder in your Google Drive. After exporting, click "Open exported sheet" in the add-on to go directly to it.

How do I request data deletion?

Email derekgallardo01@gmail.com with the subject "Data Deletion Request" and we will remove all your data within 30 days.